Terms & Conditions

1. Introduction and Acceptance

Welcome to Beauty Drop Co. These Terms and Conditions ('Terms') govern your access to and use of the Beauty Drop Co website, mobile application, and monthly subscription service (collectively, the 'Services') operated by Bella Nova Ventures Pty Ltd (ABN 91 693 464 756), trading as Beauty Drop Co ('we', 'us', 'our').

By creating an account, subscribing to our Services, or otherwise using our platform, you ('you', 'member', 'subscriber') agree to be bound by these Terms and our Privacy Policy, which is incorporated into these Terms by reference.

If you do not agree to these Terms, you must not use our Services. We recommend you print or save a copy of these Terms for your records.

 

We may update these Terms from time to time. We will notify you of material changes by email or by posting a notice on our website. Your continued use of the Services after any update constitutes your acceptance of the revised Terms.

2. Eligibility

To subscribe to Beauty Drop Co, you must:

  • Be at least 18 years of age;
  • Be a resident of Australia with a valid Australian delivery address;
  • Have a valid credit or debit card capable of being charged on a recurring monthly basis; and
  • Have the legal capacity to enter into a binding contract.

By subscribing, you represent and warrant that you meet all of the above eligibility requirements. We reserve the right to refuse or cancel subscriptions at our discretion if eligibility requirements are not met.

3. Account Registration

To access our Services, you must create an account by providing accurate, current, and complete information, including your name, email address, delivery address, mobile number, and payment details.

You are responsible for:

  • Maintaining the confidentiality of your account login credentials;
  • All activity that occurs under your account;
  • Notifying us immediately at the contact details in Section 18 if you suspect any unauthorised access to your account.

You may not create more than one account, transfer your account to another person, or use another person's account without their permission. We reserve the right to suspend or terminate accounts that we reasonably believe are being used fraudulently or in breach of these Terms.

4. The Subscription Service

4.1 What You Receive

As a Beauty Drop Co member, you will receive one (1) curated box of beauty and skincare products delivered to your nominated Australian address each calendar month ('Monthly Box'). The contents of each Monthly Box are selected at our discretion and may vary from month to month. We do not guarantee that any specific product, brand, or category will be included in any given box.

Product images shown on our website or in marketing materials are for illustrative purposes only. Actual products received may differ in appearance, shade, size, or formulation.

4.2 Subscription Plans

We may offer various subscription plan options (e.g. month-to-month, prepaid multi-month). The specific plan details, pricing, and inclusions applicable to your subscription will be displayed at the time of sign-up and in your account portal. These Terms apply to all subscription plan types unless otherwise stated.

4.3 Changes to the Service

We reserve the right to modify, update, or discontinue any aspect of the Services, including box contents, product categories, pricing, and delivery schedules, at any time. Where changes are material, we will endeavour to provide reasonable notice to active subscribers.

5. Billing and Payment

5.1 Recurring Monthly Charges

By subscribing to Beauty Drop Co, you authorise us (and our payment gateway provider) to charge your nominated credit or debit card on a recurring monthly basis for the applicable subscription fee. Your subscription will automatically renew each month unless cancelled in accordance with Section 6.

The subscription fee will be charged on your billing date each month. Your billing date is set at the time of your initial subscription. You will receive a billing notification prior to each monthly charge.

5.2 Pricing

All prices are displayed in Australian Dollars (AUD) and include GST where applicable. The current subscription price is displayed on our website and at the time of sign-up. We reserve the right to change our subscription pricing at any time. Where we increase your subscription price, we will provide at least 30 days' prior written notice to your registered email address. Your continued subscription after the price change takes effect constitutes your acceptance of the new price.

5.3 Payment Methods

We accept major credit and debit cards as displayed on our website at the time of checkout. Your payment details are processed securely by our third-party payment gateway provider and are subject to their terms and privacy policy. We do not store your full card number on our systems.

You are responsible for ensuring your nominated payment method remains valid and has sufficient funds or credit to cover monthly charges. It is your responsibility to update your payment details in your member portal if your card changes or expires.

5.4 Failed Payments

If a monthly payment fails (for example, due to an expired card, insufficient funds, or bank decline), we will notify you by email and/or SMS and attempt to process the payment again. If payment cannot be collected after a reasonable number of attempts, we reserve the right to suspend or cancel your subscription and withhold despatch of your Monthly Box until payment is received.

We are not responsible for any fees, charges, or penalties imposed by your bank or card issuer in connection with payments to us.

5.5 GST

All subscription fees are inclusive of Goods and Services Tax (GST) as applicable under the A New Tax System (Goods and Services Tax) Act 1999 (Cth). A tax invoice will be available to you through your member portal.

6. Cancellation Policy

6.1 Your Right to Cancel

You may cancel your Beauty Drop Co subscription at any time. There are no lock-in contracts and no cancellation fees.

6.2 Cancellation Deadline

To avoid being charged for the following month's subscription, you must cancel your subscription before 11:59 PM Australian Eastern Standard Time (AEST) on the last day of your current billing month ('Cancellation Deadline').

If you cancel after the Cancellation Deadline, your cancellation will take effect from the following billing period. You will still be charged for the current month and will receive your Monthly Box for that month. No refund will be issued for that charge.

Please note: Australian Eastern Standard Time (AEST) is UTC+10. During daylight saving periods (Australian Eastern Daylight Time, AEDT, UTC+11), the cancellation deadline remains 11:59 PM AEST (UTC+10), not AEDT.

6.3 How to Cancel

Cancellations must be completed through your member login portal at our website or app. We do not accept cancellations by email, phone, or social media. It is your responsibility to ensure your cancellation is completed and confirmed before the Cancellation Deadline.

Upon successful cancellation, you will receive a confirmation email to your registered email address. If you do not receive a confirmation, please contact us immediately as your cancellation may not have been processed.

6.4 Reactivation

You may reactivate your subscription at any time through your member portal or by creating a new account. Reactivation is subject to current pricing and availability.

6.5 Our Right to Cancel

We reserve the right to cancel or suspend your subscription at any time if:

  • You breach these Terms;
  • We are unable to collect payment after repeated attempts;
  • We reasonably suspect fraudulent activity on your account;
  • We discontinue the Services; or
  • We are required to do so by law.

Where we cancel your subscription other than for breach or fraud, we will provide you with a pro-rata refund for any prepaid period not yet fulfilled.

7. Refunds and Returns

7.1 General Policy

All subscription fees are non-refundable except as expressly stated in these Terms or as required by applicable Australian consumer law.

7.2 Damaged, Defective or Incorrect Products

If you receive a Monthly Box containing products that are damaged, defective, or significantly different from what was described, please contact us within 14 days of receiving your box with photographic evidence. We will, at our discretion:

  • Replace the affected product(s); or
  • Issue a store credit or partial refund for the affected item(s).

7.3 Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these Terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition, implied or imposed by the Australian Consumer Law that cannot lawfully be excluded or limited.

7.4 Change of Mind

We do not offer refunds or exchanges for change of mind on products included in your Monthly Box. If you decide you no longer wish to subscribe, your cancellation will take effect in accordance with Section 6.

8. Delivery

8.1 Delivery Areas

We currently deliver to addresses within Australia only. We do not deliver to PO Boxes, parcel lockers, or addresses outside Australia unless expressly stated otherwise on our website.

8.2 Delivery Timeframes

We aim to despatch Monthly Boxes within the timeframes published on our website for each billing cycle. Delivery timeframes provided are estimates only and may vary depending on your location and the delivery carrier. We are not liable for delays caused by third-party couriers, natural disasters, public holidays, industrial action, or other circumstances beyond our control.

8.3 Delivery Address

It is your responsibility to ensure your delivery address is accurate and up to date in your member portal before the despatch date for each month. We are not responsible for non-delivery or misdelivery resulting from an incorrect or outdated address provided by you. Any costs associated with re-delivery due to an incorrect address may be passed on to you.

8.4 Failed Delivery

If a delivery attempt is unsuccessful, your box may be held at a local depot or returned to us in accordance with the carrier's policy. If a box is returned to us due to an incorrect address or failed delivery attempts, we will contact you. Redelivery fees may apply.

8.5 Risk and Title

Risk of loss or damage to your Monthly Box passes to you upon delivery to your nominated address. Title to the products passes to you upon receipt of full payment.

9. Communications and Marketing

9.1 Transactional Communications

By subscribing, you consent to receiving the following transactional communications from us, which are necessary for the operation of your subscription:

  • Billing notifications (confirmation of payment, upcoming charge reminders, failed payment alerts);
  • Shipping and delivery notifications (despatch confirmation, tracking information, delivery updates);
  • Account notifications (password resets, account updates, subscription changes, cancellation confirmations).

These communications are not marketing communications and will be sent regardless of your marketing preferences.

9.2 Marketing Email Communications

If you opt in to marketing emails during registration or through your member portal, we may send you promotional emails including information about new products, special offers, loyalty rewards, and Beauty Drop Co news. You may unsubscribe from marketing emails at any time by clicking the 'Unsubscribe' link in any marketing email or by updating your preferences in your member portal.

9.3 SMS Marketing

If you provide your mobile number and opt in to SMS marketing, you consent to receiving automated marketing text messages from Beauty Drop Co, including promotions, product previews, and subscriber-only offers. You may opt out of SMS marketing at any time by replying STOP to any marketing SMS or by updating your preferences in your member portal.

We comply with the Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth) in all marketing communications. Message and data rates may apply depending on your mobile carrier plan.

10. Intellectual Property

All content on the Beauty Drop Co website and app, including but not limited to text, images, logos, graphics, product descriptions, and software, is owned by or licensed to Bella Nova Ventures Pty Ltd and is protected by Australian and international intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, or create derivative works from any content on our platform without our prior written consent, except as permitted by law.

Beauty Drop Co, the Beauty Drop Co logo, and related marks are trademarks of Bella Nova Ventures Pty Ltd. You are not permitted to use our trademarks without our express prior written permission.

11. Acceptable Use

When using our Services, you agree not to:

  • Provide false, misleading, or fraudulent information in connection with your account or subscription;
  • Use another person's account or payment details without their authorisation;
  • Attempt to gain unauthorised access to our systems, accounts, or data;
  • Use our Services for any unlawful purpose or in a manner that violates these Terms;
  • Engage in any conduct that is harmful, offensive, defamatory, or disruptive to other users or our staff;
  • Use automated tools, bots, or scrapers to access, collect, or interact with our website or Services;
  • Resell, on-sell, or commercially exploit any products received through your subscription without our consent.

We reserve the right to suspend or terminate your account and subscription if you breach this section or any other provision of these Terms.

12. Limitation of Liability

To the maximum extent permitted by applicable law (including the Australian Consumer Law), we exclude all liability for:

  • Any indirect, incidental, special, consequential, or punitive loss or damage arising from your use of, or inability to use, our Services;
  • Loss of profits, revenue, data, goodwill, or business opportunity;
  • Any loss or damage caused by third-party service providers, including payment processors, couriers, or logistics partners;
  • Delays, interruptions, or failures in delivery due to circumstances beyond our reasonable control (including but not limited to natural disasters, industrial action, pandemic, and carrier delays).

Where our liability cannot be excluded by law, it is limited to the greatest extent permitted. In no event shall our total aggregate liability to you exceed the total subscription fees paid by you in the three (3) months immediately preceding the event giving rise to the claim.

Nothing in these Terms limits or excludes any liability that cannot be lawfully excluded under the Australian Consumer Law or any other applicable legislation.

13. Indemnity

You agree to indemnify, defend, and hold harmless Bella Nova Ventures Pty Ltd and its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from:

•       Your breach of these Terms;

•       Your use of our Services in a manner not authorised by these Terms;

•       Any fraudulent or unlawful conduct by you; or

•       Any false or misleading information you provide to us.

14. Third-Party Links and Services

Our website and communications may contain links to third-party websites, services, or platforms (such as social media, brand partners, or payment providers). These links are provided for your convenience only. We do not endorse or take responsibility for the content, privacy practices, or terms of any third-party sites. Your use of third-party services is at your own risk and subject to those parties' own terms and conditions.

15. Privacy

Your privacy is important to us. The collection, use, and disclosure of your personal information is governed by our Privacy Policy, available on our website and incorporated into these Terms by reference. By subscribing to our Services, you acknowledge that you have read and understood our Privacy Policy.

16. Dispute Resolution

16.1 Contact Us First

If you have a complaint or dispute regarding our Services, we encourage you to contact us first using the details in Section 18. We will endeavour to resolve your complaint promptly and fairly, typically within 10 business days.

16.2 Escalation

If we are unable to resolve your complaint to your satisfaction, you may refer the matter to:

•       The Australian Competition and Consumer Commission (ACCC) at www.accc.gov.au;

•       Your relevant state or territory consumer protection agency; or

•       A court of competent jurisdiction in Australia.

16.3 Governing Law

These Terms are governed by the laws of New South Wales, Australia. You and we submit to the exclusive jurisdiction of the courts of New South Wales, Australia, for the resolution of any disputes arising out of or in connection with these Terms, without prejudice to our right to seek urgent injunctive relief in any jurisdiction.

17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies or terms published on our website, constitute the entire agreement between you and us with respect to your use of the Services and supersede all prior agreements, representations, and understandings.

17.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision will be severed from the Terms and the remaining provisions will continue in full force and effect.

17.3 Waiver

Our failure to enforce any provision of these Terms at any time does not constitute a waiver of our right to enforce that provision in the future.

17.4 Assignment

You may not assign, transfer, or sub-licence your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms to a successor entity in connection with a merger, acquisition, or sale of assets, in accordance with our Privacy Policy.

17.5 Force Majeure

We will not be liable for any failure or delay in performing our obligations under these Terms to the extent such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic, government restrictions, industrial action, or failure of third-party infrastructure.

18. Contact Us

If you have any questions about these Terms, your subscription, or our Services, please contact us:

Beauty Drop Co

(A trading name of Bella Nova Ventures Pty Ltd, ABN 91 693 464 756)

Email: hello@beautydropco.com.au

Mail: [Insert Address], Australia

We aim to respond to all enquiries within 3 business days.