Frequently Asked Questions
A reference document for web design and content implementation.
About the subscription
What is Beauty Drop Co?
Beauty Drop Co is a monthly beauty subscription box delivered straight to your door. Each month, we curate a selection of 5–7 full-size and deluxe sample beauty products — from skincare and makeup to haircare and wellness — so you can discover new favourites without the guesswork.
How does the subscription work?
It’s simple! Sign up, choose your plan, and we’ll send a curated box of beauty products to your door each month. You’re charged on the same date each billing cycle and your box ships shortly after. There are no lock-in contracts — you’re free to pause or cancel at any time.
Can I cancel anytime?
Yes, absolutely. There are no cancellation fees and no lock-in periods. You can cancel your subscription at any time through your account dashboard. If you cancel before your next billing date, you won’t be charged again. Boxes already paid for and dispatched cannot be refunded.
Can I pause my subscription instead of cancelling?
Yes! Life gets busy. You can pause your subscription for up to 3 months through your account settings. Your billing will be paused and no boxes will be sent during that time. Simply resume whenever you’re ready.
Are there different subscription plans?
We offer monthly, 3-month, and 6-month subscription options. The longer the plan, the more you save per box. All plans renew automatically, and you can cancel or change your plan at any time.
Products & curation
What kinds of products will I receive?
Each box contains a handpicked mix of skincare, makeup, haircare, body care, and wellness products. We include a mix of full-size products and deluxe samples from both well-known brands and exciting indie newcomers. Every box is different — that’s the fun part!
Can I customise what’s in my box?
When you sign up, you’ll complete a short beauty profile covering your skin type, concerns, and product preferences. We use this to personalise your box as best we can. While we can’t guarantee every product will be tailored to you, your profile helps us steer your curation. You can update your profile anytime from your account.
Are the products cruelty-free or vegan?
We are committed to working with brands that align with our values. A significant portion of the products we feature are cruelty-free, and we clearly label vegan products in our product guides. If this is important to you, you can indicate your preference in your beauty profile and we’ll do our best to accommodate it.
Will I know what’s in my box before it arrives?
We love the element of surprise, so boxes are revealed when they arrive! However, we do send a monthly spoiler email a few days before shipping for subscribers who prefer a heads-up. You can opt in to spoilers from your account preferences.
Delivery
Where do you deliver?
We currently deliver anywhere in Australia. We’re working on expanding internationally — stay tuned! Deliveries are made via standard tracked post and you’ll receive a tracking number via email once your box has shipped.
When will my box arrive?
Boxes ship in the first two weeks of each month. Delivery times vary by location — metropolitan areas typically receive boxes within 3–5 business days of shipping, while regional areas may take 5–8 business days. You’ll receive a tracking link so you can follow your box on its way.
What if my box arrives damaged or I’m missing a product?
We’re sorry to hear that! Please contact our customer support team within 14 days of receiving your box and include a photo of the damage or your packing slip. We’ll do our best to replace the item or offer credit toward a future box.
Billing & payment
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express) as well as PayPal. All transactions are processed securely. We do not store your full card details on our servers.
When will I be charged?
You are charged on the date you subscribe, and then on the same date each month (or billing cycle, depending on your plan). You’ll receive a payment confirmation email each time a charge is processed.
Do you offer gift subscriptions?
Yes! Gift subscriptions are a beautiful present for any beauty lover. You can purchase a 1, 3, or 6 month gift subscription from our website. The recipient will receive a digital gift card with instructions on how to redeem their subscription. Gift subscriptions do not auto-renew.
Account & support
How do I update my address or payment details?
Log in to your account and head to the Account Settings page. You can update your shipping address and payment information at any time. Please make sure any address changes are made before your box ships to ensure correct delivery.
How do I contact customer support?
You can reach our team via the Contact Us page on our website or by emailing hello@beautydropco.com.au. We aim to respond to all enquiries within 1–2 business days. Our support hours are Monday to Friday, 9am–5pm AEST.